1 hour ticket response
Timely support is our leading priority and this is why we’ve got a team of competent customer service technicians who are prepared to offer a fast answer to any question that you may have. Just send your tech support ticket from your Control Panel and we’ll reply within 1 hour in the worst case scenario. Actually, we strive hard and aim for a 20–minute helpdesk ticket response time.
A Top–Quality Client Care Service
Our help desk support team members possess considerable experience in the shared packages market and are skilled enough to supply a quick answer to your problem. If, however, the case at hand is not within the competency of a technical support engineer, the ticket will be forwarded to a programmer or admin for additional assistance.
An Intuitive Help Center
Incorporated into the Control Panel is an easy–to–browse Help Center section, which offers you various sources of information. You can search through a routinely updated knowledge base offering web hosting account administration articles and site management articles, check our instructional video tutorials or take a peek at the F.A.Q. repository.