Many users who start using their first web hosting account, or switch companies, frequently have questions in regard to how specific procedures are completed or experience obstacles when setting up different things, including e-mails, site settings, and so on. That’s why, some web hosting providers have prepared documentation with frequently asked questions and problems so as to help their customers receive info swiftly and easily. Consequently, the support team representatives can focus on actual problems that given customers may be facing, because the solution for the minor things will be available on the World Wide Web and clients can easily solve them without getting in touch with the support staff. Having elaborate documentation is quite important, especially for new customers with no prior experience whatsoever, as the hosting service involves loads of features and many people can get confused about what action to take. A good information repository can both help you carry out the things that you wish and learn how the web hosting service functions as a whole.
Extensive Online Documentation in Shared Hosting
If you’ve bought your first shared hosting account from our company or have moved your site over to us, you’ll grow accustomed to our platform and our custom-built Hepsia Control Panel very quickly thanks to the fact that we have compiled a detailed web-based knowledge base where you can find all the information that you may ever need – both general info in regards to the web hosting service as a whole and more concrete info about the different functions that you can make use of and the complications that you may chance upon. The articles themselves are located in two places. The whole article collection is accessible via the Control Panel’s Help section. You can find articles that are dedicated to the different functions in every Control Panel section as well. You can become aware of how to do practically everything, from enabling an .htaccess config file to administering an electronic mailing list, and all the articles feature comprehensive guidelines, so you won’t ever get lost on account of an unclear text. Needless to say, if you face a more specific problem and you cannot find an adequate solution in our knowledge base, you can contact our client support staff representatives 24x7x365.
Extensive Online Documentation in Semi-dedicated Hosting
The Help section of the Hepsia hosting Control Panel, which is included in our semi-dedicated packages, will permit you to access the extensive online support documentation that we’ve prepared for you. The articles feature generic information on our services, educational manuals about the various functions that you can make use of, as well as troubleshooting guidelines that can help you rectify common problems that you might chance upon. The topics that we have covered encompass more or less everything, from easy things such as how to host a brand new domain name in your account, to more complex ones such as which SSH commands can be executed on the semi-dedicated servers. Articles that are dedicated to the features of a particular section of the Control Panel will always be available on the right side of the page that you’re on, whereas the entire article archive is accessible through the all-encompassing Help section.