There are a handful of ways in which you can touch base with the hosting company whose services you are using, but the one that you’ll always find no matter which company you choose is a trouble ticket system. It is the least complicated channel of correspondence for many reasons. In the event that no help desk support team representative is available at the moment and they’re all busy, a phone call may not be responded to, but a ticket will invariably be received. Additionally, you can copy/paste extensive bits of info without having to worry about typographical errors, and if a certain issue needs more time to be resolved or a number of replies need to be exchanged, all the information will be in the same location, so either party can always see the comments added by the other one. The downside of using tickets to contact your hosting provider is that they are usually separate from the hosting platform, which goes to say that if you need to supply info or to adhere to guidelines, you will need to use no less than two separate systems and this number may grow if you would like to manage multiple domain names. Moreover, lots of web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a reply.