There are a handful of ways in which you can touch base with the hosting company whose services you are using, but the one that you’ll always find no matter which company you choose is a trouble ticket system. It is the least complicated channel of correspondence for many reasons. In the event that no help desk support team representative is available at the moment and they’re all busy, a phone call may not be responded to, but a ticket will invariably be received. Additionally, you can copy/paste extensive bits of info without having to worry about typographical errors, and if a certain issue needs more time to be resolved or a number of replies need to be exchanged, all the information will be in the same location, so either party can always see the comments added by the other one. The downside of using tickets to contact your hosting provider is that they are usually separate from the hosting platform, which goes to say that if you need to supply info or to adhere to guidelines, you will need to use no less than two separate systems and this number may grow if you would like to manage multiple domain names. Moreover, lots of web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a reply.
Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you will never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any support ticket while you’re browsing your website files or editing different settings. The ticketing system is being monitored 24/7/365 by our tech support staff and the response time is no more than one hour, but it seldom takes more than twenty minutes to get support. Unlike some other providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you want and ask for information regarding any technical or billing issue. Additionally, you can see a number of educative articles, which will help you deal with the most commonly experienced difficulties yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our semi-dedicated packages, was designed with the notion that you should be able to manage everything connected to your account in one single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you have an inquiry or bump into a problem, you can get in touch with our help desk support staff members right away without the need to go through a totally different system. You can browse your files or check different account settings while submitting a new ticket or reading the response to an older one. In case you have a lot of tickets and you would like to find a particular one, you can resort to the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll get a response in less than 60 minutes regardless of the nature of your enquiry or problem.