A live chat is among the many ways of communication supplied by some website hosting providers as part of their support service. Determined by the supplier, the chat is used for billing, pre-sales and/or tech assistance. This way of communication is quicker in comparison to a support ticket and it'll make it much more unlikely to misspell or misunderstand anything compared to a call with an agent. In addition, when the issue that you experience requires some time to be examined and dealt with, you will be able to do something different meanwhile instead of just waiting, like you would have to do when you call. You can also take advantage of a live chat assistance service completely free as long as you have web accessibility even if your hosting provider is based in a different country and they do not have a local telephone number that you can call.
Live Chat Support in Shared Hosting
Together with the telephone and ticket support, we offer live chat support too. You are able to contact us every single day, including weekends and holidays, and we will give you more info about the shared packages that we offer in case you are not among our customers yet, or about general and billing questions when you already have an account. Though for strictly tech issues you'll need to open a ticket to the tech support, because such matters require additional time to be resolved, you can still contact us through our live chat for some technical information. For example, we will assist you to set up an email address in your email client or troubleshoot numerous problems, saving you a long time. Even if our phone lines are already off for the day, you'll be able to speak with a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we offer is online every day, even on holidays and weekends. It's the best way to find out more details about our semi-dedicated packages if you do not have an account yet or to have some problem resolved if you're a customer and our support representatives will assist you instantly no matter what time of the day you join the chat. In case you wonder which plan is more appropriate for your sites, if you need a piece of advice whether you should order a certain upgrade and how to order it or when you have troubles installing an e-mail account on your computer system, you can contact us and we'll supply you with the needed information straight away. The live chat is accessible even after our telephone lines go off for the day, so when you have an account here, you can be sure that you'll always find instant help with any question or problem that comes up.