If you’ve ever got any enquiries related to your hosting package or if you experience a problem with your sites, you will need to get in touch with the respective hosting provider’s client support team. It may not matter how fast they will reply when you have a question of a general nature, but an issue like an ill-implemented software app update, for instance, may result in your website becoming damaged or invisible on the web. And the longer you have to wait for the support team to lend you a helping hand, the longer the website will be inoperational. In case you offer services or goods online, any downtime will influence your website adversely and you can lose current or prospective customers. Many web hosting providers, particularly resellers, handle e-mails and trouble tickets within twenty four hours, but in the online realm that’s much too long, as customers will rarely go back to a site that isn’t working correctly over an extended stretch of time.
One-Hour Response Guarantee in Shared Hosting
Our shared packages come with a one-hour reply guarantee, which implies that regardless of what query or problem you might have, we will always be there to help you. The fact is, it rarely takes more than 30 minutes to get an issue resolved or an enquiry answered, and this is valid for both sales and technical matters. Our support team representatives will be at your service 24-7, even on weekends and official holidays, which suggests that you’ll always obtain swift assistance. We know just how costly time can be, so by the time we respond to your e-mail or support ticket, we’ll have probed into the matter and, if we haven’t solved it, we’ll give you more information about what you need to do on your end – when the situation requires it. With our support service, you can be certain that there will be someone to lend you a hand instantly, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we realize just how important it is to receive timely support, we guarantee that you won’t ever have to wait for more than an hour to obtain an answer to any ticket that you open through your semi-dedicated server CP. As it is, you’ll seldom have to wait around for more than 20 to 30 minutes and this is valid for any enquiry no matter what its nature is – general, billing or technical. What’s more, our technical and customer support team is working 24/7/365, which goes to say that even in case you send a ticket during legal holidays, you will invariably obtain a fast reply, which will contain the answer to an enquiry, the solution to a complication or the information necessary to resolve an issue yourself – in case there is something that you have to do on your end. If you use our services, you will never have to spend a day hanging around waiting for an answer like you would with a lot of other web hosting companies.