You will find lots of shared hosting providers out there, still most of them are resellers that have minimal resources, especially in terms of support. A good way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you can receive through this method of communication may vary depending on the service provider - some provide you with professional telephone support, various others offer basic and customer support only since some matters are more time-consuming and it's far easier to be resolved through a trouble ticket, especially when the issue needs to be escalated. Nonetheless, it is good to find that you can always get in touch with your website hosting supplier because there are plenty of small-scale matters which can be taken care of without difficulty and in a very timely manner with a telephone call, not mentioning that you are able to get more information about the services even before you become a client.
Phone Support in Shared Hosting
Since we have live phone support 14 hours a day, you'll be able to get in touch with us and talk to one of our customer support representatives to find out more about any of the shared packages
that we offer and make sure that our servers match the system requirements for your sites prior to buying anything. For your convenience, we now have telephone numbers on as many as 3 different continents so that you will be able to call the one nearer to you - in the USA, Great Britain or Australia. If you are already an existing customer, you'll be able to call us about general and billing issues, or even about some tech matters. In case the trouble is strictly technical or it needs longer time to analyze, you'll have to employ our ticketing system, which will allow both you and our tech support crew to keep track of the information provided by each side.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hrs per day as a part of the support services for each semi-dedicated server
plan that we supply. Considering the fact that some issues are more difficult and time-consuming, you will have to open a support ticket if you experience such a problem, still for all of the general, billing or minor technical issues you can always phone us and we will help you without delay to save you the time you'll have to spend on opening a support ticket. Even if you do not have an account yet, you're able to find out if you can host your sites on our leading-edge cloud platform or you are able to get any other general info on our semi-dedicated services. We now have local numbers in the United States, the UK and Australia as well as a global number, so you are able to call the one which is closer to where you are.