The access to the customer and technical support that a shared hosting company offers will tell you a lot about the services which they offer as well. In case you can use just e-mails and / or tickets, you have almost certainly come across a reseller not the hosting supplier. If this is the case, you may have to wait for a few days so as to have a problem resolved since the reseller may not be checking their communication regularly or they may need to get in touch with the real website hosting company for extra assistance. If the supplier offers you various means of communication with quick response time available anytime, they are almost certainly the top provider, not a reseller. Which means that you'll receive well-timed assistance and high quality support because they'll have immediate access to the servers where your account will be created. No matter what the trouble - technical or sales, it's generally much better to communicate with your web hosting company directly by using your favourite way of communication.
24/7 Customer Support in Shared Hosting
We offer 24/7 customer, billing and tech support for our shared packages
. Even if you are not our customer yet and you have some questions, we can assist you promptly and give you the needed information, so as to give you the choice to make the very best decision when you purchase your new hosting account. We are available twenty-four seven, including weekends and holidays, and we supply various means of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your convenience, we have several phone numbers globally, therefore you can call the one which is closer to you. The maximum response time for your emails and the tickets is 1 hour. The regular response time is no more than 15-20 minutes, which means that you can forget about waiting for days to get support for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
All the semi-dedicated packages
that we provide come with 24/7 customer and tech support, therefore regardless of what issue you have, you are able to contact us and we'll give you a hand right away. Our guaranteed answer time for each email or trouble ticket that you open through your Hepsia hosting Control Panel is only 1 hour; usually the response time hardly ever is more than 20 minutes. In addition, we offer telephone support with a couple of local numbers globally as well as a live chat, so you are able to get in touch with us and get additional information about our services even if you do not have an account yet. We are able to help you with any question or an issue you may have - payment methods, plan features, email setup, hosting account settings, etc. If you employ our services, you will never have a scenario where you should wait for a couple of days to get an issue solved like you may have to do with lots of other suppliers.
24/7 Customer Support in VPS
If you get a virtual private server
through our company, you'll be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local telephone numbers in the United States, the UK and Australia as well as a live chat service. When you are a current customer and you want assistance with some technical issue that requires additional time to analyze or resolve, you're able to open a support ticket through your billing account or you can send an e-mail and we will take care of the problem and send you a reply within 1 hour. The response time is guaranteed 24/7, including holidays and weekends, yet for the vast majority of issues it takes a maximum of half an hour to get assistance. Our support service covers your VPS plus all of the pre-installed software it includes, so if you'd like to have help with third-party software, you'll be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
We know how important it is to receive well-timed support in general, let alone if you run an entire server, so every single dedicated server
that we offer includes 24/7 support with 1-hour reply time warranty whatever the issue. The service is absolutely free for all problems with your server or the software that was installed by our admins through the setup, therefore you'll be able to contact us as many times as you wish, even during holidays. You can either open a support ticket from your billing section or you could send an email, and the actual answer time for either of these rarely exceeds 30 mins since we have administrators available round the clock. In case you need general information about our servers or you have a billing question/issue, you can also call one of the local phone numbers that we have on 3 continents or you may employ our live chat service and speak to an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you'll be able to include to your server plan from the billing Control Panel.